TRELLA DEEZEO OFFERS A 30 DAY 100% MONEY BACK GUARANTEE ON ALL PRODUCTS.
Any claims for misprinted / damaged / defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on our part are replaced or covered at our expense including reshipment.
We cannot issue a refund if:
- Wrong Address: If you provide a wrong address or an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
- Unclaimed: If the shipments that go out but is unclaimed or lost but is shown to be delivered by the mail carrier. If an unclaimed packaged is returned to our facility, you will be liable for the cost of a reshipment.
- Exchanges: Although we do our best to only use the highest quality most comfortable fitting garments, we can’t guarantee how our clothing will fit you. We cannot exchange sizes.
INITIATE A RETURN
Step 1: Ship your product to our facility
Please send your product in its original packaging to the address below. Write your order number on the package so that we know who its coming from. Once your package is received a refund will be issued to the same card used for the purchase.
Order Number: XXXXYOURORDERNUMBERXXX
11025 Westlake Drive
Charlotte, NC 28273
Step 2: Request a refund
Please fill in the fields below and let us know the reason for your return: